Whats Included? |
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Live Support |
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Guarantee Policy
We have a service level agreement in place that sets a guaranteed monthly uptime target of 99.9%. Our uptime service level agreement (SLA) states that if we do not meet our SLA, you will be compensated.
| Uptime Percentage |
Credit Received |
| 99.8% - 95% |
10% of Monthly Fee |
| 94.9% - 90% |
25% of Monthly Fee |
| 89.9% and below |
100% of Monthly Fee |
Very rarely do we fall below our 99.9% uptime guarantee. But just in case, rest assured that we promise to fulfil our agreement should the worse happen. What our SLA does not cover includes downtime related to scheduled maintenance, such as server updates and security updates.
In order to request your credit you should submit a support ticket to our Billing department. A credit will be applied to your proceeding month's invoice for the confirmed downtime |
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